Used by 1000+ UK Takeaways | Answer Every Call Faster
The moment a customer calls, your screen displays their name, address and recent orders automatically. Reduce wrong addresses, process telephone orders faster and give every returning customer a more personal experience.
Call For a Free Quote Ask For a Call BackFaster Telephone Ordering
A Caller ID EPOS system connects your telephone line to your touchscreen till. When an existing customer calls, their telephone number is matched with your customer database and their details appear on the screen before your team answers.
✓ Customer name
✓ Delivery address and postcode
✓ Previous orders
✓ Customer notes and preferences
✓ Delivery instructions
✓ Customer order value
Your staff can confirm customer details instead of entering them again during every call. The completed order is then sent directly to your kitchen printer or Kitchen Display System.
Compare a traditional telephone ordering process with an integrated Caller ID EPOS system.
| Without Caller ID EPOS | With Eatzy Caller ID EPOS |
|---|---|
| Staff ask for the customer's name | Customer name appears automatically |
| Staff ask for the full address | Address and postcode are already displayed |
| Staff ask whether the customer has ordered before | Previous orders are visible immediately |
| Telephone orders can take several minutes | Returning customer orders can be confirmed faster |
| Addresses are entered manually | Saved addresses can be checked before confirmation |
| Staff cannot easily see favourite items | Previous items can help staff suggest extras |
| Missed calls can become lost orders | Missed calls are logged for follow-up |
| Customer details are recorded manually | Customer records update after each order |
A faster process for your staff, your kitchen and your customers.
The caller's telephone number is matched with your customer database. Their saved profile appears on your EPOS screen while the phone is ringing.
Your team can see the customer's name, delivery address, recent orders and saved notes. Returning customers can be greeted personally.
Previous orders can be viewed and reordered quickly. Different items, extras and customer requests can be added through the touchscreen menu.
Once confirmed, the order prints automatically on your kitchen printer or appears on your Kitchen Display System. There is no need to rewrite the order.
The new order is added to the customer's history. Their saved details and preferences remain available the next time they call.
Manage telephone orders, kitchen printing, payments, customer data and deliveries through one connected system.
Online ordering continues to grow, but many regular customers still prefer to order by telephone. This is especially common when customers have questions, want to customise an order or prefer speaking directly with the takeaway.
Telephone customers often order directly from your restaurant rather than searching through a marketplace.
Staff can answer questions, record special requests and suggest suitable extras during the call.
Direct telephone orders do not carry the same marketplace commission charges as third-party platform orders.
One Connected System
Eatzy Caller ID EPOS sits at the centre of your ordering operation. Every order channel connects to the same EPOS system, kitchen printer, menu and reporting dashboard.
Customers are recognised through Caller ID.
Online orders arrive on the same EPOS system.
App orders can be sent directly to the kitchen.
Counter orders use the same menu and reporting system.
One menu. One kitchen printer. One dashboard. One complete sales report.
Our team configures your system, installs the hardware and trains your staff.
System Configuration
We configure your phone connection, menu, delivery zones and existing customer data where available.
Hardware Installation
Your touchscreen till, kitchen printer and Caller ID equipment are installed and tested.
Staff Training
We show your staff how to process calls, repeat orders, payments, kitchen tickets and deliveries.
Go Live
Your Caller ID system goes live and begins building your customer database from incoming orders.
Friendly Service
"I was very pleased with their fast and friendly service; I highly recommend them. "
★★★★★
Tahir Onuk
Professional Team
"I have been working with Eatzy for 7 years. With 7 days technical support, professional service would definitely recommend. Thank you Eatzy."
★★★★★
Mehmet Ali Gul
Caller ID EPOS is available as part of the Eatzy takeaway system. Your final quote depends on your hardware, telephone setup, number of tills and business requirements.
✓ Caller ID EPOS software
✓ Touchscreen till purchase or lease options
✓ Kitchen printer
✓ System installation
✓ Staff training
✓ Ongoing UK support
✓ Menu update assistance
✓ Online ordering website and app integration options
Book a free demonstration and see how Eatzy Caller ID EPOS manages customer details, telephone orders, kitchen printing and payments.
No obligation. No pushy sales. Just a clear demonstration and an honest quote.
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